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INTRODUCING...

The Federal Service Desk

eSRS Users:

We are pleased to introduce you to a new source of help for your questions concerning the Electronic Subcontracting Reporting System (eSRS). Although FSD will be handling technical calls only, you will be able to submit a non-technical question via the "Submit New Request" or speak to a representative to receive the email address of the eSRS Agency Coordinator and Point of Contact for the Agency you are reporting to or the Small Business Administration's (SBA) Procurement Analyst assigned to answer Subcontracting questions.

The Federal Service Desk (FSD) launched in June 2009 as a project of the GSA's Integrated Acquisition Environment (IAE). At the Federal Service Desk (fsd.gov) you can now:

• Find information you need by searching several ways in the Answer Center
• Submit a request online for Non-Technical (Policy) and Technical service
• Check on your help desk ticket online
• Give us feedback on Frequently Asked Questions
• Chat live with a Customer Service Representative
• Phone us toll free at 1-866-606-8220
• Phone us internationally at 334-206-7828

Over the next year or so, additional systems will gradually transition to FSD for their help desk support. We hope you take advantage of the full range of services offered at www.fsd.gov.